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COVID-19 Policies & Procedures

A message to all our guests

In line with Government guidelines we plan to re-open COVID secure and 'Good To Go' on Monday 12th April. We look forward to welcoming you back to share in our 125th year.

Before you visit

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Please book in advance online to avoid disappointment and use our eTicket allowing you to enter the park as soon as you arrive.

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Please do not plan to visit us should you have any symptoms associated with COVID-19. The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature (over 38°C) or a loss of, or change in, normal sense of taste or smell (anosmia). We may also ask that you have your temperature checked at the park entrance.

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To enable social distancing across our outdoor amusement park we have capped the number of guests allowed on the park on a daily basis to give you a safe and enjoyable day out.

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For the safety of yourself, other guests and our team please follow our guidelines when planning and during your visit.

This is an electronic ticket held on your phone or printed out by yourself before you arrive. Full information can be found here https://blackpoolpleasurebeach.com/eticket

Once you have made your booking online you will be able to claim a bar code for each ticket you have purchased. Each person in your group will need a bar coded eTicket to enter the park. These can all be held on one phone (for example in your Apple Wallet), each individuals phone, or printed off by yourself before you arrive. Please note Pleasure Beach Passes will not be available to purchase whilst we operate under these new COVID-19 procedures. The eTicket will be the only type of ticket available to purchase.

To enable social distancing we have replaced wristbands with an eTicket. This means when you arrive at Blackpool Pleasure Beach you do not have to visit Ticket Sales to collect your wristbands or have a member of our team fit the wristband on your wrist.

What we are doing to protect you

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We have introduced a range of more frequent and enhanced deep cleaning measures across our park, rides and attractions.

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We have provided hand sanitisation facilities. Please wash your hands with soap and water in one of our many facilities around the park and also use the hand sanitiser dispensers located around the park.

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Our teams around the park will be equipped with a range of appropriate personal protective equipment (PPE). This PPE is to protect our team members and our guests.

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Our entire Pleasure Beach team are temperature tested daily.

What to expect on your visit

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Social Contact - Guests must visit and remain in one household/support bubble during their visit.

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On arrival at the park and throughout your day please look out for our Ambassadors and follow their instructions. This team are here to help you, answer any questions you may have and ensure all of our guests have a great visit.

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Our teams have received full training in preparation for our 2021 season. All teams, in all departments, including customer facing and behind the scenes, are temperature tested before commencing work each day.

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We have introduced social distancing measures in queue lines around the park. Please strictly observe these guidelines, respecting other guests and follow the advice of our team at all times.

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A dedicated plan for each ride has been developed and implemented in order to enable social distancing between groups. This will vary according to each ride so please follow the signage guidelines and instructions from our ride operators.

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To help us enable social distancing during your visit the direction of travel along some of our walkways has been changed. Please follow the signage.

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In all our retail shops, takeaway units, Ticket Sales, arcades, most of our rides, and in all other enclosed public areas (excluding catering outlets which provide table service) you are required to wear a face covering. We also recommend that you wear a face covering whilst you are in a queue line, in addition to social distancing.
Please bring a suitable face covering with you (we suggest you bring two). Face coverings will be available to buy here at Pleasure Beach.

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On some rides, it may be necessary for us to leave empty seats between guests. Please follow the guidelines on each individual ride.

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For the safety of guests and our team please use contactless payment only during your visit with us.

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A new online food ordering system has been developed allowing you to purchase food for a contact-less service. Our restaurants, cafes and takeaway units will be open but please bear in mind many of these will operate in different ways to that which you have been used to. Additional outdoor seating has also been arranged in dedicated areas around the park.

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For the safety and well being of all our guests and staff, Blackpool Pleasure Beach has a dedicated team of security officers patrolling the park at all times.

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We look forward to welcoming you soon. When you're here please be patient, be kind and have FUN.

FAQ's

The Government has issued guidance on the wearing of face coverings, which is to assist with the control of the spread of Covid-19. We ask that our guests comply with this guidance, but if you believe that you satisfy one of the below exemptions then please speak to a member of the team in the Ticket Centre or Guest Services where we can provide you with a face covering exemption wristband. This can then be shown to our staff at the relevant time, excusing you from wearing a face covering.

The only exemptions are:

o    Children aged under 6

o    Guests travelling with someone who relies on lip-reading

o    If you are not able to put on, wear or remove a face covering because of physical or mental illnesses, an impairment, or a disability

o    If putting on, wearing or removing a face covering will cause you severe distress

Non-rider passes known as Pleasure Beach Passes are no longer available for purchase under our current measures. Each member of the visiting party will be required to purchase an eTicket (digital wristband) to enter Pleasure Beach. This includes 'non- riders', and guests who are pregnant.

If your child can walk unaided and wishes to go on rides, they will need an eTicket which you will need to purchase in your online booking. If they cannot walk, they will not be able to go on rides and will not need a wristband. Please note, individual ride tickets are not available under these measures - the only way to access a ride will be via an eTicket.

Please note, Pleasure Beach Passes are no longer available for purchase under our current measures for the remainder of the 2020 Season. Each member of the visiting party will be required to purchase an eTicket (digital wristband) to enter Pleasure Beach. This includes 'non- riders', and guests who are pregnant.

Yes, our online booking system allows same day bookings (without the pre-booked discount). This must be booked before 5pm on the day of visit, and you will need to redeem your eTickets in order to enter the park.

If your child can walk unaided and wishes to go on rides, they will need an eTicket which you will need to purchase in your online booking. If they cannot walk, they will not be able to go on rides and will not need a wristband. Please note, individual ride tickets are not available under these measures - the only way to access a ride will be via an eTicket.

The following rides/attractions will not be open, due to an inability to maintain social distance. Impossible, Chinese Puzzle Maze, Thompson Carousel, Alpine Rally, Dodgems.

Yes, our food units will be open. There will be limited indoor social distanced seating. We have expanded our outdoor seating capacity in light of this. Guests will also be able to use our new Visitor Portal to order food for contact-less collection in some catering units.

All guests who have purchased an All You Can Drink product should make their way onto the park with their eTicket and head to Ice Lounge where they will get their refillable cup for the day. Please note only All You Can Drink Cold is available at this time.

If you have booked a hotel stay including wristbands then you do not need to do anything. You will be given your park entry tickets at reception and will be able to use the VIP hotel entrance as normal.

For all information regarding; guests with disabilities, additional access requirements or those who require the assistance of a carer, please visit our accessibility page here - https://www.blackpoolpleasurebeach.com/accessibility

We still offer the ‘EasyPass’ service which can only arranged on the day at the Ticket Centre when evidence is provided.

Non-carers included in a booking party should book as normal online in advance to fit within capacity limits, we also offer a free carer entry pass. For further information on this please visit our webpage here - https://www.blackpoolpleasurebeach.com/accessibility

We look forward to welcoming groups back to Blackpool Pleasure Beach. If you are a group of 15 or more you may qualify for a group rate by booking with our Groups Department.

Please note, to allow us to maintain a limited number of visitors, groups must book and pay at least 7 days in advance. Wristbands for youth groups will still be available and will be posted to you ahead of your visit for you to distribute to your group prior to arrival. Please also note, ice skating and meal vouchers are not available to purchase at this time. However, we'd be happy to speak to you about any specific requirements you have and help you with your booking and plan your visit. Please contact us on 0871 222 8787.